Privacy Policy

Your Privacy at a Glance

1. Introduction

Welcome to tg999. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a user of tg999 — Bangladesh's trusted online gaming destination.

By accessing or using tg999, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you do not agree with its terms, please discontinue use of our services. This policy applies to all users, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

2. Information We Collect

When you register and use tg999, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and a copy of a valid government-issued identity document for verification purposes.
• Contact data: email address, mobile phone number, and residential address including city and district within Bangladesh.
• Financial data: transaction histories, deposit and withdrawal records, payment method identifiers (e.g. bKash wallet numbers, Nagad account references, Rocket mobile banking IDs, Visa or Mastercard partial card data).
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and session logs collected automatically when you visit tg999.
• Usage data: pages viewed, games played, bets placed, features used, and time spent on platform, including preferences for cricket betting, slots, live casino, and crash games.

We collect this information only through lawful means — directly from you during registration, automatically through cookies and session tracking, and from payment service providers when you make a deposit or withdrawal. We do not collect any information beyond what is necessary to deliver our services safely and fairly.

3. How We Use Your Information

tg999 uses the personal data we hold about you for the following lawful purposes:

• Account management: to create, verify, and maintain your tg999 account, authenticate your login sessions, and apply responsible gaming controls.
• Payment processing: to handle deposits, withdrawals, and transaction reconciliation through bKash, Nagad, Rocket, Upay, and card-based payment partners.
• Customer support: to respond to your enquiries, resolve disputes, and communicate important account-related notifications.
• Compliance and fraud prevention: to verify your age (21+ only) and identity, detect suspicious activity, prevent money laundering, and comply with applicable laws.
• Service improvement: to analyse usage patterns, improve platform features, personalise your gaming experience, and develop new products relevant to Bangladeshi players.
• Marketing communications: to send you promotional offers, bonus notifications, and updates about tg999 — only where you have opted in to receive such communications. You may opt out at any time.

4. Data Sharing and Disclosure

tg999 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: third-party suppliers who assist us in operating tg999 — including payment processors, identity verification services, game software providers, and IT infrastructure partners — are granted access only to data strictly required for their contracted function and are bound by confidentiality agreements.
• Legal obligations: where required by law, court order, or regulatory authority, we may disclose your personal information to competent authorities. We will notify you where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity. We will inform you of any such change and the applicable privacy protections before the transfer takes effect.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

tg999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and understand how players interact with different sections of the site — such as cricket betting markets, slots lobbies, and live casino tables.

We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand usage patterns), and functional cookies (to remember your settings). You may adjust your browser settings to refuse cookies; however, this may affect the availability of certain features within tg999. We do not use cookies to collect sensitive personal data beyond what is described in this policy.

6. Data Security

tg999 implements robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data in transit between your device and our servers is encrypted using SSL/TLS protocols. Our infrastructure is monitored continuously for potential threats, and access to player data is restricted to authorised personnel only, on a strict need-to-know basis.

While we take every reasonable precaution to safeguard your data, no internet-based system can guarantee absolute security. We encourage you to maintain a strong, unique password for your tg999 account and never share your login credentials with anyone. If you believe your account security has been compromised, contact our support team immediately at [email protected].

7. Data Retention

tg999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting obligations. Account data is typically retained for the duration of your account's active life and for a reasonable period thereafter in accordance with applicable regulations. Financial transaction records may be retained for longer periods as required by anti-money-laundering and financial compliance frameworks. When your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request information about the specific retention period applicable to your data by contacting our support team.

8. Your Rights

As a user of tg999, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: you may request correction of any inaccurate or incomplete personal data we hold.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances, you may ask us to pause the processing of your personal data while a dispute or correction request is being resolved.
• Right to withdraw consent: where we process your data on the basis of your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all legitimate data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect against fraudulent claims.

9. Third-Party Payment Providers

To facilitate deposits and withdrawals, tg999 integrates with trusted payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks such as Visa and Mastercard. When you initiate a financial transaction, relevant payment details are transmitted directly to these providers via encrypted channels.

Each payment provider operates under its own privacy policy and data governance standards. tg999 is not responsible for the data practices of these third-party providers. We encourage you to review the privacy policies of your chosen payment services, particularly bKash, Nagad, and Rocket, to understand how they handle your financial data.

10. Children's Privacy

tg999 is strictly an adults-only platform. Our services are available solely to individuals who are 21 years of age or older. We do not knowingly collect, use, or retain any personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data from our records. Parents or guardians who believe their child may have provided personal information to tg999 should contact us at [email protected] without delay.

11. Changes to This Privacy Policy

tg999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the platform. The updated policy will take effect upon publication and will be dated accordingly. Your continued use of tg999 following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to visit this page periodically to stay informed of any updates. The date of the most recent revision will always be displayed at the top of this policy document for your reference.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tg999 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach our support team by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. We aim to respond to all privacy enquiries within 5 business days.